An accurate and up-to-date phone number and/or email address is an important step you can take to ensure you never lose access to your account.

This allows us to verify you and keep your account safe. Make sure that your identification document is valid, not expired, and that the photograph of yourself, is both clear, recent, and within the square of your camera, not from the side or at an angle.When you sign up for Chumba, we do require a phone number for security reasons.

Accepted file formats: pdf, jpeg, jpg, png.

Front and back images must belong to the same ID card.

Photo ID Document must have an expiry date and be valid at the time of submission.

Please ensure the document you choose meets all of the criteria below:

Maximum file size for any single attachment is 25MB.

Do not write on, draw on or make any alterations to your documents.

Documents must not be modified or tampered with in any way.

The document should be entirely visible, including all four corners, and must show your full name and current residential address and its date of issue.

Some tips to remember when submitting your documents for verification:

Do not have any filters set on your camera.

Make sure you can clearly read all the information.

Preview the photos before you send them.

Avoid using the flash setting on your camera, this can make some areas too bright and unreadable.

When verifying your account, please ensure you have at least one of these documents on hand. If you don’t have this available, we will require proof of residential address.

We highly recommend submitting a Driver’s License which includes your current residential address to fast-track your verification process.

A “Selfie” (Take a picture of yourself).

A government-issued Identification document.

In order to verify your identity, we will require you to submit the following documents:

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